About Material Hive
What is Material Hive?
Material Hive is a London-based online procurement company specializing in premium building materials. We cater to homeowners, interior designers, and contractors, offering products such as bathroom panels, flooring, furniture, bespoke uPVC windows and doors, kitchen units, and landscape materials.
Product Information
Where can I find detailed product information?
Each product page on our website provides comprehensive details, including specifications, materials, dimensions, and care instructions. If you require additional information, please contact our customer support team.
Do you offer product samples?
Yes, we provide samples for select products to help you make informed decisions. Please contact us to request samples.
Ordering Process
How do I place an order?
Orders can be placed directly through our website. Simply add desired items to your cart and proceed to checkout. For assistance, our customer support team is available to help.
Can I modify or cancel my order?
Modifications or cancellations are possible before dispatch. Please contact us promptly if you need to make changes.
Delivery
What are your delivery options and charges?
Delivery charges are calculated at checkout based on your location and order size. We offer standard and express delivery options.
How long does delivery take?
Standard delivery within the UK mainland typically takes 3–5 working days. Express delivery options are available for select products at an additional cost.
For bespoke materials delivery could take up to 8 weeks after order has been confirmed.
Do you deliver outside the UK?
Currently, we deliver only within the UK. For international inquiries, please contact us to discuss potential arrangements.
Installation Services
Do you offer installation services?
While we do not provide in-house installation services, we can recommend trusted professionals in your area. Additionally, our website offers installation guides and resources to assist with your projects.
Payment and Finance
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and bank transfers. All transactions are securely processed for your protection.
Do you offer financing options?
Currently, we do not offer financing options. However, we strive to provide competitive pricing to accommodate various budgets.
Returns and Refunds
What is your returns policy?
We accept returns within 14 days of delivery if items are unused, in original packaging, and in resellable condition. Please refer to our Refund Policy for more details.
No returns for bespoke materials.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us with your order number within 48hours of receiving order and photos of the issue. We will arrange a replacement or refund promptly.
Trade and Bulk Orders
Do you offer trade discounts?
Yes, we offer special pricing for bulk orders and trade customers. Please contact us for a custom quote if you’re a contractor, developer, or retailer.
