Delivery Policy
1. Delivery Coverage
Material Hive provides delivery services across the UK mainland. Certain remote areas or offshore locations may be subject to additional charges or extended delivery times.
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2. Delivery Charges
- Delivery costs are calculated at checkout based on order size, weight, and delivery location.
- Any additional delivery fees will be clearly communicated prior to order confirmation.
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3. Delivery Times
- Standard delivery typically takes between 3 – 7 working days from the date of dispatch.
- Bespoke or made-to-order items may require longer lead times, which will be communicated at the time of purchase.
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4. Receiving Your Delivery
Customers must ensure that someone is available to receive and inspect the delivery.
Large or heavy items may require assistance from the customer to safely offload at the delivery location.
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5. Delivery Issues & Delays
We strive to meet estimated delivery times but cannot be held responsible for delays due to circumstances beyond our control (e.g., courier delays, weather conditions, supply chain issues).
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6. Damaged Goods on Delivery
It is the customer’s responsibility to inspect all goods upon delivery.
- Any damages or missing items must be reported to Material Hive within 48 hours of receiving your order.
- Clear photographic evidence is required to process claims for damaged or faulty goods.
Failure to report issues within this timeframe may impact eligibility for replacements or refunds.
