Returns & Refund Policy
Hassle-Free Returns & Customer Satisfaction Guaranteed
At Material Hive, we pride ourselves on providing top-quality products and exceptional customer service. However, we understand that sometimes plans change or issues arise — that’s why we’ve created a clear and simple Returns & Refund Policy to give you complete peace of mind when shopping with us.
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Cancelling an Order (Before Order Confirmation)
If you change your mind and wish to cancel your order, you must do so before we confirm and process your order.
• Once your order has been confirmed and processed (especially for custom-made or bespoke items), cancellation may no longer be possible.
• To request a cancellation, please contact us immediately at:
→ Email: info@materialhive.com
→ Phone: +447862741074
We will confirm if cancellation is possible depending on the order status.
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Returns After Delivery (Within 14 Days with 48 hour communication window)
If you’ve received your order and wish to return it for any reason, you have 14 days from the date of delivery to return as long as its communicated with 48 hours.
Conditions for Returns:
• Items must be unused, undamaged, and in their original packaging.
• Custom-made or bespoke products (including made-to-measure windows and doors) cannot be returned unless faulty or incorrect.
• Customers are responsible for return shipping costs unless the item is faulty or damaged.
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How to Return an Item
1. Contact our team within 14 days of receiving your order:
→ Email: info@materialhive.com
→ Phone: +447862741074
2. Provide your order number, reason for return, and relevant details.
3. Package the product securely and send it to the return address provided by us.
4. Once we receive and inspect the returned item, your refund will be processed within 14 working days back to your original payment method.
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Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please notify us within 48 hours of delivery.
What We’ll Need:
• Order number
• Photos of the fault or damage
Depending on the issue, we will arrange for:
• A replacement
• A repair
• Or a full refund
In these cases, we will cover the return shipping costs.
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Refund Timelines
Once your return is approved and received by us:
• Refunds are processed within 14 working days
• Refunds will be issued to your original payment method
• We’ll notify you by email once your refund has been completed
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Need Assistance?
If you have any questions about returns, refunds, or cancellations — our customer service team is here to help.
→ Email: info@materialhive.com
→ Phone: +447862741074
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Material Hive — Quality Materials. Professional Service. Stress-Free Returns.
